Refund Policy

Last updated: 2026-07-09 · Nivara / Notebook Wars · support@gamestao.com

0. Where You Bought It Decides Who Refunds It

Bought inside the iOS app? Apple is the seller of record for every purchase made through the App Store, and refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com or through Settings on your device. We cannot issue, reverse, or override an App Store charge — but if Apple declines and you believe the case falls under Section 3 below, write to us anyway and we will make it right in-game.

Everything below this point describes purchases made on the web, which go through Paddle.

1. 14-Day Refund Window (web purchases)

You may request a refund for any purchase within 14 days of the transaction. This applies in addition to any statutory consumer rights you have. Purchases are processed by our payment provider, Paddle, acting as the merchant of record; refunds are governed by the Paddle Buyer Terms.

Note that, under the Paddle Buyer Terms, the statutory 14-day right of withdrawal for digital content may not apply once you have started downloading, streaming, using, or otherwise benefiting from the Product, where you agreed at checkout for it to be made available immediately. Even so, we voluntarily consider refund requests made within 14 days on the basis described below.

2. Virtual Goods

Virtual currency ("Coins") and in-game items are digital goods delivered instantly to your account. Outside the 14-day window described in Section 1, purchases are considered final once the Coins have been credited, except where a refund is required by law or falls within the cases listed in Section 3.

3. Cases We Always Refund

Regardless of timing, we will issue a full refund in the following cases:

Technical failure: You were charged but Coins were never credited to your account due to a server or payment error.
Duplicate charge: The same transaction was charged more than once.
Unauthorised purchase: You can demonstrate the purchase was made without your authorisation (e.g. card fraud). A chargeback through your bank is also available in this case.
Statutory rights: Where mandatory consumer protection law in your country provides additional refund rights, we honour those rights.

4. How to Request a Refund

Email support@gamestao.com with the subject line "Refund Request" and include:

Your account username or registered email address
The Paddle transaction ID (found in your purchase confirmation email)
The reason for the refund request

We will review and respond within 5 business days. Approved refunds are processed back to your original payment method via Paddle and typically appear within 5–10 business days.

5. Chargebacks

If you initiate a chargeback with your bank without first contacting us, your account may be suspended pending investigation. We encourage you to contact us first — we are happy to resolve issues directly.

6. Contact

Refund questions: support@gamestao.com